Jewelryonweb.com provides 12 months warranty beginning with the date of purchase and with each piece you buy from us. The warranty covers manufacturing and material defects under normal use.
Any damage to jewelry caused by neglect or abuse, the warranty is considered void. Also, we cannot be held responsible for merchandise that has been worked on by another jeweler, outside of Jewelryonweb.com.
Cases when the pieces are not covered by warranty:
- The loss of a center stone. Center stones can be covered by your insurance if you have submitted it for coverage with an appraisal. If you need to have your center stone replaced, please go through your insurance company first.
- If the center stone is damaged. All stones are subject to damage from regular wear.
- Damages caused by improper or abnormal use will automatically void your warranty.
- Only stones that are less than .10 ct could be replaced under this warranty.
Contact us first to request an authorization number for your jewelry to be repaired or replaced by jewelryonweb.com and a picture of the damaged area. This repair or replacement will be free of charge should it meet these warranty conditions. Once an authorization number is obtained, please include your name, return address, email address, and proof of purchase receipt.